Contact Us
Have a question, suggestion, or issue? We'd love to hear from you. Use the form below or email us directly.
Send Us a Message
Email Us Directly
You can also reach us at:
Before You Contact Us
Many questions can be answered on our site:
- How to use the tool: Visit our homepage — paste any YouTube URL and click Grab. No signup needed.
- Supported resolutions: We support all YouTube thumbnail sizes from 120×90 to 1280×720, plus AI upscaling to 3840×2160. See our About page for details.
- Privacy questions: We don't collect personal data. Everything runs in your browser. Read our Privacy Policy.
- Terms of use: Check our Terms & Conditions for acceptable use guidelines.
What You Can Contact Us About
- Bug reports: Something not working? Include the YouTube URL, your browser, and what happened.
- Feature requests: Have an idea for a new feature or improvement? We're all ears.
- Copyright concerns: If you believe your content is being misused through our tool, please reach out with details.
- General feedback: We appreciate any feedback to improve our service.
Response Time
We typically respond within 1–2 business days. For urgent matters, please include "URGENT" in your email subject line.
Frequently Asked Questions
How do I contact YT Thumb Grabber?
You can contact YT Thumb Grabber by email at admin@ytthumbgrabber.com or by using the contact form on this page. We accept bug reports, feature requests, copyright concerns, and general feedback.
How quickly does YT Thumb Grabber respond?
We typically respond within 1–2 business days. For urgent matters, include "URGENT" in your email subject line and we will prioritize your message.
How do I report a bug?
To report a bug, email admin@ytthumbgrabber.com with the YouTube URL you were using, a description of what happened versus what you expected, your browser name and version, and any error messages you saw. This helps us reproduce and fix the issue quickly.